The future of shopping: what's in store? | The Economist



The pandemic has upended the way people buy—online retail has soared as high-street shops and malls close. Brands are now racing to exploit one of the most important weapons in the battle for buyers: their customers’ data.

Read our special report on the future of shopping here:

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23 Comments
  1. Reply
    Political Fashionista October 23, 2021 at 6:32 am

    with online shopping there is a 100% increase in waste. half of the things i buy online end up in the trash can.

  2. All these efforts in big data and AI just to scam consumers into buying more useless stuff. Well done capitalism 🙂

  3. economist evolves only in China amd US

  4. Its so easy to be negative. I don’t see any wrong with companies study high level preferences, nothing secret. Love the engagement and personalized options more relevant to me. Its awesome! Welcome 21century!

  5. Am I too old for The Economist or are those cuts just too fast?

  6. Please tell me what is the book that admin mentioned in the video about ''personal customer data'' that amazon wrote mentioned at 7'05 to 7'15 minutes. Thank you very much

  7. Consumer to manufacturer – destroyer of companies/brands. "That's really cutting out even the brands. So the factories start dealing directly with consumers". No one is talking about this. This is monumental.

  8. Who is buying all this unnecessary stuff 🤔 that’s a better story

  9. Why to buy anything if we wont go anywhere.We should all stop feeding big companies

  10. I'm gonna be taking Economics at A-Level, i'm glad I find these videos interesting

  11. Less human interactions eventually lead to lower birthrates.

  12. Website will look more like stores and Stores will look like websites

  13. People will ask themselves in the near future 'why are there a lot fewer jobs in the Service Industry and almost no small businesses'?
    Is it too hard to understand that supporting Amazon and shopping Online drives more nails into the coffins of these local businesses?

  14. Random question. Can anyone tell me the name of the song they're playing in the background please?

  15. Not sure about the shopping "dopamine hit", I only get a cringy feeling in my stomach from spending. I must be missing out

  16. Quality is a real problem. Buying on line is over rated. I want to see, touch the item before I lay down my money.

  17. One action needed to keep my business alive is to open and sell online as well as at store!

  18. I miss old days when mall is awesome

  19. We the people needs anti monopoly laws strengthened or else we will end up with little gods not businessmen

  20. After watching your video I appreciate your point of view.

    We are a large e-commerce shopping platform.

    Looking forward to in-depth exchanges and cooperation with you.

  21. Reply
    Jane Wasnich Roesch March 12, 2022 at 8:06 am

    My trading journey was a matriculation of highs and lows, literally just like the market. you up, you down. Now I'm constantly up

  22. Can buy baba share?

  23. Reply
    nymross elf mitsuti-tod April 6, 2022 at 3:12 pm

    1,.. .

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