Farfetch is a well-known online store specializing in high fashion and luxury fashion.This, among other things, has aroused the curiosity of many of you about the store: Is it reliable? Are they original products?Today we are going to tell you everything we know about the site and how it works so that you can draw your own conclusions and decide to buy.
Farfetch-_88-1024×714.jpg” alt=”Farfetch” class=”wp-image-23″/>Farfetch was born in 2007 attacking the luxury fashion segment. It does not have any physical store, it is just an intermediary platform where customers come into contact with designers and brands.
What’s more, Farfetch doesn’t even have warehouses: when you buy a product from the site, it is sent directly by the seller, who can be located anywhere in the world. For example, if you decide to buy an item from Jacquemus, it will be shipped from the brand’s warehouses in Paris.
Apart from that, its operation has no mystery: you browse, select, and make the purchase you want to make. It’s as simple as that.
Farfetch‘s catalog is very diverse, where you can find all kinds of classic products and the latest fashion trends.
There are currently more than 1000 boutiques and partner brands from all over the world selling their products on Farfetch. There are hundreds of products distributed in different categories such as bags, pants, shirts, dresses, shoes, sneakers….
And the variety does not discriminate between gender or age, as the children’s and men’s categories are as complete as the women’s ones.
Some of the products sold on Farfetch are from luxury brands, the most well-known in the world, and they are obviously expensive. This is not a surprise.
However, the store also has a presence of brands that are more accessible to a larger number of buyers, such as Adidas or Nike. That makes the price range very wide, at Farfetch you will find items under $100 and over $5,000.
Farfetch has two sections that need to be analyzed in relation to their prices:
- There is a Pre-owned section: in this one it is important to check the price, as sometimes it can be similar to buying it brand new.
- There is a Sale section; in which products are added daily, with more than 10,000 right now. You can find products with discounts of up to 50%. You can enter to see the sales from here.
To access the sales before anyone else you can subscribe to the store’s newsletter from the bottom of the home page.
It depends a lot on the area you are located in and where the product is coming from so it is best to check the options you have available at the time you are in your shopping cart.
In any case, Farfetch offers three different types of shipping:
- Express for most of Europe and the United States: products are delivered between 2 and 4 days after purchase. For the rest of the world, the products are delivered within 3-7 days. The cost of the service is higher.
- Standard: products are delivered 2 to 6 days after purchase. There is a selection of products in the Pre-order section that give you this type of delivery free of charge.
- Same day delivery and F90 delivery service, although this is only available in some cities.
The cost of shipping depends on the courier services they are sent on and the brand or boutique you are buying from. This is an aspect that the store could improve, establishing a guide of costs and delivery times by country and brand to better inform the customer.
In principle there are no major inconveniences when it comes to shipments that are made from one country to another that is very close. This situation changes when there is an ocean of separation and delivery times can be longer than they should be.
Shipping costs are also a bit high so we recommend taking advantage of this:
- The free shipping possibilities whenever Farfetch offers them.
- The Flat Shipping Fee, which is cheaper than usual and allows you to receive several products from different parts of the world as if it were a single shipment. To access this, you must reach a minimum amount that depends on your country (in the case of the United States it’s of $250).
This is a noteworthy aspect of the store. As they are still just an intermediary, Farfetch‘s added value is to ensure that the store’s users will be satisfied with their purchase. That’s why they offer a good refund and product return policy, regardless of which boutiques you shop at.
If the products you receive do not match their description or arrive damaged, you will need to contact Farfetch to initiate a return.
You will be allowed to make returns within 14 days of delivery and get your money back. It is therefore recommended that you try the product as soon as it arrives so that you don’t have any major problems later. To initiate the return process, please contact our customer service department.
Farfetch has several communication channels:
- Email: [email protected]
- Through phone number: +1 646 791 3768 (Available Monday to Friday 8am-11pm EST, and Saturday to Sunday 9am-9pm EST)
- Message from the site
Despite this, buyers note that responses to their queries and questions are often delayed, especially when it comes to cancelled purchases. They always respond but sometimes it is not within 24 hours of sending the message, which is what they claim on their page.
Farfetch only works as an intermediary and has no relation with the lack of stock of the stores or problems with couriers/customers, but it is still an aspect to improve so that users feel more protected when shopping there.
If your doubts are general (types of shipments, payment methods, etc) you may find the answer in the FAQ section of the store. Visiting this section may save you the time it takes to communicate with the store.
